1. Overview
At Damien Roamer, we aim to ensure your satisfaction with every order. While we do not offer general returns or refunds due to our cash on delivery model and international operations, we do accept returns in cases of defective, damaged, or incorrect items.
2. Eligibility for Return
You may request a return if:
- The product arrived damaged, defective, or not as described
- You contact us within 3 days of delivery
- The item is unused, in its original packaging, and with all tags and accessories intact
Items not eligible for return:
- Used, washed, or altered products
- Items requested for return after the 3-day period
- Products damaged due to misuse or negligence
3. How to Request a Return
To initiate a return:
- Email us at [email protected] within 3 days of receiving the item
- Include your order number, a clear description of the issue, and photos of the product
- Our support team will review your request and respond within 2 business days
If approved, we will provide instructions for return shipping. Return shipping costs may be covered only if the fault is on our end (e.g., wrong or defective item sent).
4. Refunds
we operate on cash on delivery only.
- A replacement item will be sent free of charge..
We do not offer cash refunds under any circumstances.
5. Damaged or Missing Items
If your order arrives with missing items or obvious damage:
- Contact us at [email protected] within 48 hours
- Include your order number and photos of the packaging and product
- We’ll assess the issue and arrange a solution promptly
6. Exchanges
Exchanges are only possible in the event of a damaged or incorrect item. We do not accept exchanges for preferences in color, size, or style.
7. International Returns
As we ship worldwide, return procedures may vary based on your location. Our team will guide you through the process once your return is approved.
8. Contact Us
If you have questions or need assistance with a return, please contact us at:
[email protected]